Pay with Refund saying not eligible

https://ttlc.intuit.com/community/charges-and-fees/help/why-can-t-i-deduct-my-turbotax-fees-from-my-refund/00/25621

If your refund is enough to cover your TurboTax fees PLUS the extra “refund processing” fee of $40 ($45 in CA) and your forms are ready then when you are in the FILE section you can choose to have your fees deducted from your federal refund by a third party bank, who will take out your fees and send you the rest of your refund after the IRS issues the refund. 

Please make note that if your refund takes too long to arrive (IRS delays, etc.) then you will also be agreeing that the TurboTax fees can be extracted from your bank account even before your refund is issued by the IRS.  This comes as an unpleasant shock to many people every year.  

 If you can possibly pay your fees upfront using a debit or credit card, it will save you that extra fee and even more importantly, the possible aggravation and delays that are often the result of poor handling/poor customer service by that third party bank.  We see way too many instances where refunds are delayed for months when users choose refund processing. There have been lots of complaints; there are a number of things that can go wrong when you use refund processing.  I suggest avoiding that situation if at all possible.  

And....you can never pay state tax due from a federal refund, so do not expect that.   The state tax due has to be paid directly to your state.

What is Refund Processing Service?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

Please see these links for form availability dates
Federal form availability  
Forms availability  

The same thing is happening here... I've had the option for almost a decade now, and to say I am ineligible is a slap in the face. 

Hopefully this reply helps others. I kept getting the same message several times. 

I then noticed that the address at the end does not match my drivers license. I changed my address and it fully processed it through.  I'm not saying this is the situation for most on here, but it's worth a look. My guess is the bank looks at your address listed vs your drivers license and if it doesn't match it won't process it. 

That doesn't make any **bleep**ing sense.