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risraelm
Level 1

Password reset issues

To whom it may concern,

 

I am having trouble login to my account. I have sent codes to my email address on file to reset my password. The Intuit system is redirecting me for double reification. I have given all of my personal information. I am military and live overseas so my address and phone number has changed. I tried using a US based phone number to verify my account and I am still getting flagged. I am not sure what else is their for me to do?

1 Best answer

Accepted Solutions
AkinaLO
Employee TurboTax Specialist

Password reset issues

If you can't get to your email address or phone number with no access to your account, please update your info below. 

We'll process your request during our regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday)

  

If you submit after hours, we'll process the request the next morning. 

Account Recovery Request for your TurboTax Account 

 

Please contact TurboTax support if you need more help.

There are different numbers according to the tax product you are using.

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

1 Reply
AkinaLO
Employee TurboTax Specialist

Password reset issues

If you can't get to your email address or phone number with no access to your account, please update your info below. 

We'll process your request during our regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday)

  

If you submit after hours, we'll process the request the next morning. 

Account Recovery Request for your TurboTax Account 

 

Please contact TurboTax support if you need more help.

There are different numbers according to the tax product you are using.

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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