Paid 2023 Taxes Due ~ IRS refunded the payment due in full

[mrallenzdeutsch]

Paid 2023 Federal Taxes Due on March 30, 2024. The IRS refunded the payment in full on April 12, 2024; no explanation provided. Unable to speak with an IRS agent after numerous attempts. Please advise on next steps. Thank you!

[DoninGA · Accepted solution]

The IRS should be sending you a letter in the next few weeks with an explanation.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[mrallenzdeutsch]

DoninGA (Level 15) Thank you!!

The telephone prompts you sent us worked!! We spoke to the IRS. Question answered by Mrs. Wilson at 11:15 am, Wednesday April 24th, 2024. Again, thank you! 

[VolvoGirl]

What was the problem?  It may help someone else.