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willy11
Level 2
June 4, 2019
Solved

Our drivers licenses are new since the last return transcript

  • June 4, 2019
  • 5 replies
  • 23 views
So the IRS is rejecting the e-file.  Hod do we fix?
Best answer by DoninGA
Your electronic signature for a federal tax return when e-filing is the 2015 AGI or self-selected PIN you used on the 2015 federal tax return, it is not a drivers license.
See this TurboTax support FAQ for a 2015 AGI - https://ttlc.intuit.com/questions/1900840-how-do-i-find-last-year-s-agi

5 replies

willy11Author
Level 2
June 4, 2019
Thank you DoninGA, my AGI was correct (verified with IRS transcripts).  I just tried e-filing again without entering a drivers license.
Will post again if that worked.
willy11Author
Level 2
June 4, 2019
It was not a problem with the drivers licenses.  We had other issues getting the last return accepted and when you file late the AGI records may not match.
DoninGA
Level 15
DoninGALevel 15
Level 15
June 4, 2019
Try using a 0 (zero) for the 2015 AGI.  If that is also rejected then print and mail the tax return(s).  See this TurboTax support FAQ for the procedure for printing and mailing - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online">https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online</a>
willy11Author
Level 2
June 4, 2019
That worked!  (Using a 0 for AGI)  
Thank you!
DoninGA
Level 15
DoninGALevel 15Answer
Level 15
June 4, 2019
Your electronic signature for a federal tax return when e-filing is the 2015 AGI or self-selected PIN you used on the 2015 federal tax return, it is not a drivers license.
See this TurboTax support FAQ for a 2015 AGI - https://ttlc.intuit.com/questions/1900840-how-do-i-find-last-year-s-agi
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