Our drivers licenses are new since the last return transcript

[willy]

So the IRS is rejecting the e-file.  Hod do we fix?

[willy]

Thank you DoninGA, my AGI was correct (verified with IRS transcripts).  I just tried e-filing again without entering a drivers license.
Will post again if that worked.

[willy]

It was not a problem with the drivers licenses.  We had other issues getting the last return accepted and when you file late the AGI records may not match.

[DoninGA]

Try using a 0 (zero) for the 2015 AGI.  If that is also rejected then print and mail the tax return(s).  See this TurboTax support FAQ for the procedure for printing and mailing - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online">http...>

[willy]

That worked!  (Using a 0 for AGI)  
Thank you!

[DoninGA · Accepted solution]

Your electronic signature for a federal tax return when e-filing is the 2015 AGI or self-selected PIN you used on the 2015 federal tax return, it is not a drivers license.
See this TurboTax support FAQ for a 2015 AGI - https://ttlc.intuit.com/questions/1900840-how-do-i-find-last-year-s-agi