On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....
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New Member

On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....

Does anyone know where and when I'll get my money?
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Level 15

On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....

Were you having the fees deducted from your refund?
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New Member

On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....

Yes i was
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New Member

On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....

??
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Level 15

On the it's.gov where's my refund it says my refund has been sent.... And I done my taxes through turbo tax so I have a intuit card and the money still isn't on it ....

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
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