Obtain prior years CDs

Forum|Forum|7 years ago
June 4, 2019
14 replies
82 views

I recently moved and in the process misplaced or lost CDs for 2015 and 2016 Federal and California. Can I obtain copies?

TurboTax Free Edition Online

Best answer by mesquitebean

Did you uninstall the programs or have a computer crash, or switched to a new computer?

If you are an Advantage member (annual subscription), even if you ordered CDs, you should have download files in your account already at this link:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are not an Advantage member and lost your CD's, you can phone TurboTax Support during business hours and ask for download files.

Use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

https://support.turbotax.intuit.com/contact

SweetieJean

Alumni - Champ

Didn't you install them on your computer?

3 2jcsesqAuthor

Level 2

Yes, but my computer was hacked by a ransom virus 4 weeks ago and was shut down. I had to purchase a new computer and have not been able to restore the two programs.

3 2jcsesqAuthor

Level 2

I will gladly pay for both.

mesquitebean

Level 15

You don't have to pay again. See my answer below.

3 2jcsesqAuthor

Level 2

Do you have an answer yet?

mesquitebean

Level 15

Can you not scroll down this page? It was posted about 10 minutes ago.

3 2jcsesqAuthor

Level 2

Received your message. Thanks for your help.

mesquitebean

Level 15

You're welcome. Good luck!

3 2jcsesqAuthor

Level 2

Unable to obtain the telephone number to download 2015 and 2016 versions of TurboTax

mesquitebean

Level 15

What happens after you filled out the form using the link I provided?  After providing your contact info on the next screen, it should either provide a phone number or allow you to schedule a callback.  Here are the steps:

Select  that you are using "CD/download for Windows" (unless you need it for MAC), and also select the Edition.
Then on the issue line write "lost CD and need download" (without quotes).
On the next page, if it offers any suggested articles, just skip those and scroll down and enter your name, phone, and email address.     There is also a box there for you to enter more details, if you need it.  Then click the blue "Get Phone Number" button.