Obtain prior years CDs

Forum|Forum|7 years ago
June 4, 2019
14 replies
82 views

I recently moved and in the process misplaced or lost CDs for 2015 and 2016 Federal and California. Can I obtain copies?

TurboTax Free Edition Online

Best answer by mesquitebean

Did you uninstall the programs or have a computer crash, or switched to a new computer?

If you are an Advantage member (annual subscription), even if you ordered CDs, you should have download files in your account already at this link:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are not an Advantage member and lost your CD's, you can phone TurboTax Support during business hours and ask for download files.

Use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

https://support.turbotax.intuit.com/contact

Show previous replies

mesquitebeanAnswer

Level 15

Did you uninstall the programs or have a computer crash, or switched to a new computer?

If you are not an Advantage member and lost your CD's, you can phone TurboTax Support during business hours and ask for download files.

basegad

Level 2

Did you have the license keys to activate the downloads once you got them? Or did you have to buy a new license? Curious as I'm facing a similar situation. Thanks!

mesquitebean

Level 15

@ basegad wrote:
Did you have the license keys to activate the downloads once you got them? Or did you have to buy a new license? Curious as I'm facing a similar situation. Thank

This year's 2019 desktop software is the first year that a license code has been required for USA TurboTax software.

This is an old thread that is at least a year old, possibly longer, that transferred into this new community forum last June from the old AnswerXChange. Unfortunately, all the old threads were given a new date as of the transfer in June instead of keeping their original dates.