turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Aramina6
Returning Member

Not able to verify my identity with IRS

To activate my account for identify verfication in IRS, the website/IRS has sent me an activation code via mail as they could not verify my phone number. I have received mail but I could not find an 8-digit activation code in that mail. 

 

Can you please help as I have been working on this for the past 2 months? 

 

Initial issues: could not verify credit card/phone number, sent activation code twice via mail

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
AkinaLO
Intuit Alumni

Not able to verify my identity with IRS

If you know you need an IP PIN to file your taxes and you lost your CP01A letter (or never received it), you can:

  • Retrieve your IP PIN online at the IRS's Get an IP PIN site; or
  • Call the IRS at 1-800-908-4490 to have your IP PIN mailed to you (this can take up to 21 days)

We're unable to issue IP PINs and you won't find them on your tax paperwork. You can only get IP PINs from the IRS.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Aramina6
Returning Member

Not able to verify my identity with IRS

Hello, 

 

I have received the 5071C form and not able to verify my identity for the taxes filed last year because of the issue mentioned above. 

 

To opt-in for IP PIN tool, I need to have an account on IRS.gov and need to validate my identity at the first place which I am not able to do. 

JeanneLO
Intuit Alumni

Not able to verify my identity with IRS

Only the IRS can resolve this issue. If you are unable to resolve it by contacting the IRS you can contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number: http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question