Skip to main content
Level 1
January 3, 2020
Question

New Email Address

  • January 3, 2020
  • 1 reply
  • 8 views

My [email address removed] no longer exists.  My current address is [email address removed].  Apparently, the 14 character license code was sent to the old email address which I can no longer access.  Please send the needed information to my current email address so I can release a hold on my credit card payment.

1 reply

Level 2
February 3, 2020

I have a new email I can’t log in with old email

Level 13
February 3, 2020

f you no longer have that information needed to sign in to your account, please click here and fill out the account recovery request form. 

 

Please click the TurboTax Help link, listed below to recover your account if you remember one of the following linked to your account: Phone number (recommended) Email address User ID.

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/00/26157

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"