Refer to the solutions below if you're having trouble getting your verification code or your code doesn't work. I never received my code:Follow these solutions in the order listed: (Emailed verification codes) – Check your Junk and/or Spam folders. On Gmail, also check your other email tabs.Wait about 5 minutes; your email or phone provider might still be sending the message, or your connection may be slow.Verify your email and/or phone number in TurboTax. Make any corrections if necessary. If you no longer have access to the email or phone number listed in your account, fill out an Email Change Request Form. The code I received is not working:This usually happens either when an old (expired) code is entered into the current request window, or the request window has been closed. Here's what you need to do to get back on track: Request another verification code.Leave the window open that asks for the code. Closing the window will automatically invalidate the code. If you need to check your email for the code, open another tab or browser session instead of overwriting the request window. Wait for the verification code to arrive via email or text. This can take a few minutes, so be patient. Requesting a new code will cancel the code currently being sent. Copy/paste or type the code into the request window. (Don't enter 692-227 if receiving via text – as that's our SMS short code, not your verification code.)Other Options:Alternatively, you can select Try something else on the Get help signing in screen instead of a code. Simply follow the onscreen instructions to verify your account.Related Information:How do I change my TurboTax account email?E-mail Change Request for your TurboTax AccountHope this helps!

TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

kgclove-7275

Level 1

Solved

Never recieved my code

Forum|Forum|7 years ago
June 4, 2019
3 replies
9 views

No text available

Best answer by

Which type of code are you referring to? A verification code?

Anonymous

Answer

Which type of code are you referring to? A verification code?

sandyd45

Level 2

my fed and state code when you start to file

Anonymous

Refer to the solutions below if you're having trouble getting your verification code or your code doesn't work.

I never received my code:
Follow these solutions in the order listed:

(Emailed verification codes) – Check your Junk and/or Spam folders. On Gmail, also check your other email tabs.
Wait about 5 minutes; your email or phone provider might still be sending the message, or your connection may be slow.
Verify your email and/or phone number in TurboTax. Make any corrections if necessary.
- If you no longer have access to the email or phone number listed in your account, fill out an Email Change Request Form.

The code I received is not working:
This usually happens either when an old (expired) code is entered into the current request window, or the request window has been closed.

Here's what you need to do to get back on track:

Request another verification code.
Leave the window open that asks for the code. Closing the window will automatically invalidate the code.
- If you need to check your email for the code, open another tab or browser session instead of overwriting the request window.
Wait for the verification code to arrive via email or text.
- This can take a few minutes, so be patient. Requesting a new code will cancel the code currently being sent.
Copy/paste or type the code into the request window. (Don't enter 692-227 if receiving via text – as that's our SMS short code, not your verification code.)

Other Options:
Alternatively, you can select Try something else on the Get help signing in screen instead of a code. Simply follow the onscreen instructions to verify your account.

Related Information:

Hope this helps!

usnavy1946

Level 2

I am not computer smart. I read the stuff about getting my code and dont understand what I must do. why did you make this so hard. I have used turbotax for years with no problems.

MichelleLO

Level 15

Are you referring to the license code?

If you are having trouble locating the license code for your software, please see I can't find my license code for assistance.

@usnavy1946

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

gerry6

Level 2

my code never came to my e mail

CassLO

Level 11

@gerry6 Please see the TurboTax FAQ below for assistance getting your verification code:

What if I'm having trouble with my filing verification code?

You can request your code via text message. To receive your codes through text please complete the following:

Sign in to your account

Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two-Step Verification
Select Turn On
Enter your Phone Number and Password
Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions to verify your identity. If that method fails, you’ll get a phone number to contact customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"