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supergirl0420
New Member

Need help with last year tax return. It was excepted but not processed. How can I find out why?

 
1 Reply
BrandiLO
Intuit Alumni

Need help with last year tax return. It was excepted but not processed. How can I find out why?

You will need to call the IRS to find out what happened. Once it is accepted by them we do not recieve any updates. 

Please call 800-829-1040 7 a.m. to 7 p.m. local time and do the following:

 

1. press 1 for English

    listen to the recorded message

2. press 2 for answers about personal income taxes

    listen to the recorded message

3. press 1 for questions about a form you already submitted

4. press 3 for all other questions

5. press 2 for all other questions

6. enter your social or EIN

    confirm type (social or EIN) and confirm if the number is right by pressing 1

7. Listen to all options then it will say if you have not heard your topic please hold

8. Next, it will say if you owe money and agree with the amount press 1

You will then be transferred to a representative after a general message from the IRS (Note* if call volume is too high they will ask you to call back)


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