Need help with a refund

[Nefmartinez1]

I was just disconnected by a supervisor while discussing RMA IEPUS1772726343974. I have screenshots of the chat. Do not transfer me or 'research.' I need a Case Number for a formal Billing Dispute. TPG deducted $200 from my refund, and TurboTax is incorrectly showing it as 'waived.' I need a Manual Override now or I am filing a complaint with the Better Business Bureau (BBB) and the Texas Attorney General this afternoon.