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My order status says payment complete, and IRS tracker says refund sent but I haven’t received any refund

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My order status says payment complete, and IRS tracker says refund sent but I haven’t received any refund

We'd love to help you complete your tax return but need more information. Can you please clarify your question? What is the expected date of refund?

Did you have your fees paid from your refund? Please verify your bank routing and account number.

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