I was finally able to resolve my situation. DO NOT BOTHER TO CALL THE IRS. It's a TOTAL waste of time. Besides being on hold for sometimes hours, I would get different answers from different agents I would get transferred to. I tried calling a Tax Advocate (https://www.irs.gov/taxpayer-advocate), but they either never answered or the call was forwarded to a tax agent that would just give me the run around. So I submitted ALL MY DOCUMENTATION by MAIL to the Tax Advocate. You can find the correct address for you location at the website above. It took about a month to hear back from them, but once I did it only took two weeks to get my refund deposited. THAT IS THE ONLY WAY YOU WILL EVER GET YOUR MONEY...get a Tax Advocate involved. If they won't take your case hire an attorney if it is worth the money. The IRS will NEVER give you your refund otherwise. Good Luck! I hope this helps. --Debbie
