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brkdn0
New Member

My 2017 email address was hacked and I don't have access to my AGI. How can I get access now?

I had to create a new account this year with my new email and log in.
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EbonyL
New Member

My 2017 email address was hacked and I don't have access to my AGI. How can I get access now?

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://ttlc.intuit.com/replies/3300041


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1 Reply
EbonyL
New Member

My 2017 email address was hacked and I don't have access to my AGI. How can I get access now?

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://ttlc.intuit.com/replies/3300041


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