Multiple billings

[richardballard2017]

Yesterday 09/09/2024 I purchased the desktop edition of Turbotax ordr # [removed]  Lic#[removed]. This is the ordder I am using.

HOW EVER i HAVE BEEN CHARGED THREE TIMES FOR $197.13 TO CREDIT CARD ENDING 4762.

I need the refund for the other two $197.13 charges.  The only thing I think could have happened is I was buying the product from the Intuit website. I made multiple attempts to purchase and I kept getting a error message that there was some problem with my credit card. Evidently I also have and account called eraso1, with the email [email address removed]. I found these two confimations.

I did find a order confirmation [removed] for $197.13 with that confirmation

I did find another order confirmation [removed] for $197.13 with that confirmation

These two need to be refunded!

[DoninGA]

This forum cannot be used for billing issues.  You need to contact TurboTax support for this issue.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[SteamTrain]

@richardballard2017 

Edit your post to REMOVE YOUR INSTALLATION/ LICENSE CODE !!

This is a PUBLIC website......Thus...The entire world can see and use it and steal it for their own use.

[xmasbaby0]

@richardballard2017 

You just posted your license code to the whole internet and made it available for anyone to steal.

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.