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Level 1

Question

The “get my refund status” tells me it can’t give me information and the IR2go app says my information is wrong. What do I do to get the status of my refund

Forum|Forum|7 years ago
June 7, 2019
99 replies
0 views

My taxes were received and at one point said processing, now it just says it can not give me information. Does it mean I messed them up?

TurboTax Free Edition Plus iOS

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Level 4

@missjones1187 no I have not. Happy you got yours resolved!

Level 4

I’m on hold now with IRS. I didn’t want to call but now I am as I’m very concerned

Level 4

Ok I just got off the phone! The reason mine numbers are not matching is because I need to verify my ID. She said they sent it out on Feb 4th but with the holiday give it until Friday and they’ll reissue the letter if I don’t get it. Once I follow those steps mine should be fine.... I say anyone who got the error should call! I got through in 5 minutes and she was sooooo nice. I hope this helps some of you.

Level 4

Ok I just got off the phone! The reason mine numbers are not matching is because I need to verify my ID. She said they sent it out on Feb 4th but with the holiday give it until Friday and they’ll reissue the letter if I don’t get it. Once I follow those steps mine should be fine.... I say anyone who got the error should call! I got through in 5 minutes and she was sooooo nice. I hope this helps some of you.

Level 2

@sreneebailey did she state how long it would take for you to receive your refund after you verify your ID ?

Level 2

@mtubbs101008 yes I was having the same issues as everyone here ! And I got a letter stating for me
To verify my identity so they can process my
Return!

Level 2

Which number did you call? I keep getting automated

Level 2

@jackiebri123 I didn’t call I verified online

Level 2

Oops sorry..... @sreneebailey which number did you call??

Level 2

Oh that is so helpful!!! Thank you BOTH so much for this information!!

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