Mailed my tax return and IRS shows it hasn't received it

[stigeleiro]

Hello.  I did my 2020 tax return using turbo tax but it was too late to email it so I mailed it back in October 2021.  The IRS still shows no record of receiving it.  I am not sure if I should call them first?  If so, what phone number?  I am afraid if I just mail another copy that they might have the original in their queue and when they receive an extra copy that they get confused.  

[HeatherPLO]

Yes, you will need to reach out to them directly.  For more details on this, please see the Help Article here.  

Also, below is their contact information:

IRS: 800-829-1040  

Hours: 7:00 AM - 7:00 PM, local time

Monday-Friday

• Listen to each menu before making the selection.
• First choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

Or, you can visit your local IRS Office.