Last April entered all the information needed to file, but filed an extension instead. Why can't I find that entered information now? I had hoped it had been saved. Help!

posted

When you log in, see if there is a Taxes tab (link) up at the top. Clicking that should take you to your Tax Timelines.

If it acts like it wants you to start a new 2016 return, then you likely have multiple accounts and signed into the wrong one.

Use the tool below to look for multiple accounts (User ID's). Run it on each email address you have.

https://myturbotax.intuit.com/account-recovery/

If still no luck, then you can run that tool again, but this time choose the tiny link that says "I don't know my email address or user ID", and it will then try to look you up by SSN and other parameters.