We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

[dmeyer598888]

@jayc9957 im sure this week for sure. When I get home I'll check to see if there's a actually date the letter was sent and see how long it took to get to me.  As soon as you get it get right on the phone. @mommyxthree1976 that's all you can do just don't get off the phone Monday until they tell you what the error is.

[jayc9957]

I literally just checked the mail and it was in there it doesn't ask to have extra forms but it the verification letter with a control number? Will I need my old tax info?

[ashjohnson15]

Still no letter no update smh did anyone get a date and didn’t verifty?

[dmeyer598888]

@jayc9957 yeah you can try to do it online as well. It should say what you need exactly on one of the pages. I need this year and last year's w2. @ashjohnson15 do you have any credits?

[ashjohnson15]

@dmeyer598888 yes i did

[jayc9957]

Yeah I didn't read the back it said this year and last tax return I don't have my w2s but I kept both year returns idk what they will ask but I think both year tax returns should work?

[kimnakia12_]

I filed on the JANUARY 28th, received letter 5071c to verify my identity on the FEBRUARY 12th. I verified on the FEBRUARY 13th. Here it is FEBRUARY 23, NO UPDATE, NO BARS, NO NOTHING. Just the same old tax topic 152 message and the message that says they can't provide me any information on my return.

[kimnakia12_]

And I successfully passed the verification.

[jdneneybela1126]

will wmr be updating tonight?

[mommyxthree1976]

So frustrating

[njlmjdt2014]

Does any one have a full blue line on turbo tax and knows what it mean ? It was half way and now it says full ?

[the_king_1979]

@mommyxthree1976 don’t panic. You are probably getting the error message because you filed early. They made an update after they began accepting returns in regards to people filing EIC. This was a bonehead thing to do bc it’s extremely inconvenient, but you’re probably going to have to fill out the new form and amend your return in order for it to be correct and processed. I hate to be the bearer of bad news, but hopefully this will help put your mind at ease. It’s nothing that you did wrong. In fact, it’s the IRS or Tax Software’s fault for not having everything set up properly. Hang in there bc you’re going to get your refund soon!

[the_king_1979]

@jayc9957 make sure you have your current return info and the info from the last time you filed. If you’re married or have been recently divorced, you’ll need personal information regarding your spouse/ex

[mommyxthree1976]

@theking...you're joking?? I have two friends that used turbo tax just like me and filed the EIC and child credits just like Me, and they both received their DDD today..they both filed early like me too .
Everyone has a different response/answer

[dmeyer5988]

@mommyxthree1976 I know this whole situation sucks.  Like I said call again tomorrow don't get off the phone until they give you the answer you want. If the first person you talk to can't answer ask for their supervisor.