ItsDeductible

[mikejalex48]

I used ItsDeductible for year 2023 tax return as well as for previous years; however, when  I try to access ItsDeductible for tax year 2024 I received a message "user not found". I used the same email used in previous year.  WHAT THE HELL!

[mesquitebean]

Many people do have multiple accounts without realizing it.  In any case, try this:

Go to the ItsDeductible log-in form, and leave it blank and scroll down a little bit to the blue link Try Something Else.   It will try to look you up by other parameters.   See if you can get in that way.

[mesquitebean]

@mikejalex48 

Oh, one other thing when doing that.   Occasionally someone who has already been logged into TurboTax then tries to go to ItsDeductible can end up in a loop due to the browser cache/cookies.

So before trying that maneuver above, log out of all Intuit/TurboTax accounts.   Clear your browser cache and history.   Close the browser and reopen it.

Then go to the ItsDeductible website and try to use the log-in method above.