Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
You may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate - https://www.taxpayeradvocate.irs.gov/ or call 1-877-777-4778
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.