Its been 5 days since my refund was sent and my bank hasn't got it yet?

[cpenick0215]

I just want to make sure you'll have my account numbers right

[mesquitebean]

Did you have any TurboTax fees that you paid out of your Federal refund?  If so, then the funds go first from the IRS to an intermediary bank where the fees are subtracted.  If you DID use that service, we can tell you how to log-in to your temporary account at  the intermediary company to check on the funds.

[cpenick0215]

Yes I did have fee taken directly from my federal refund. Can you please tell me how to log-in to my temporary account at the intermediary company to check on my funds

[mesquitebean]

I left you the info below.  If you need to phone SBTPG's live support, they are open today until 12 Noon Pacific time.  Weekdays they are open 6AM-6PM Pacific.

[AvrilF]

Your direct deposit information will be at the bottom of your Form 1040. 

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf).

Once your return has been accepted (or mailed), it's too late to change your bank account for direct deposit.

If you haven't filed yet, you can still change your bank account info for direct deposit. 

If the info you provided is for a closed or invalid account, the government will mail you a refund check.

If the info you entered is someone else's account, don't worry – some banks won't deposit tax refunds into accounts where names don't match up.  The best way for you to track your federal refund is to call the IRS at 1-800-829-1040.

If your recently-filed return is in pending status, wait until it's either accepted or rejected.

• If rejected, you can update your account and any issues that caused the rejection.   Open your return in TurboTax and go through the File section again to update your bank account before re-submitting your return.
• If accepted, you'll get your refund check in the mail.

[mesquitebean]

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log into your temporary account at SBTPG to see the status of your funds.

Choose the taxpayer portal at:
https://cisc.sbtpg.com

SBTPG also has a 24-hour automated phone line about your refund, as well as live support during the day.   Here is the contact page.  Scroll down to see the Live Support number and 24-hour automated support number.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[01 14 1960]

Why it not pending does turbo tax have my refund  for their fees

[01 14 1960]

Can someone from turbo tax check it for me

[xmasbaby0]

@01 14 1960 This was answered in another thread you posted to.   But again...

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[01 14 1960]

Yes agreed to pay it out of refund

[Critter-3]

SBTPG is Santa Barbara Tax Product Group where your refund is transferred if you used the Refund Processing Service (pay your TurboTax fees with your Federal Refund)

What is Refund Processing Service?

Follow the steps below to track your refund when using the Refund Processing Option:

Step 1 - Check with the IRS

Get the status of your Federal tax refund by visiting the IRS "Where's My Refund?" page. 

Check the status of your refund 

Step 2  - Check with TPG

Once you have confirmed that your refund has been released by the IRS and you have selected a Refund Transfer from Santa Barbara TPG you may check the status of your Refund Transfer by visiting our website. 

Check the status of your Refund Transfer

For more information, please see the link below:

TPG Santa Barbara Tax Product Group

[01 14 1960]

How do I log in to check

[01 14 1960]

Link to log in to check

[01 14 1960]

What link to log in to check

[Critter-3]

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

IF SO >>>

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx