It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.
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New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

 
9 Replies
Employee TurboTax Specialist

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

How did you request your refund, direct deposit or mail? Also, did you use your refund to pay for TurboTax Fees. One last thing, please go to <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef...> to confirm your return has been efiled.
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New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

I asked them for their personal card, because i do not own any kind of card. And I had no fees to pay
New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

So I asked them to mail it to me
Employee TurboTax Specialist

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

I'm sorry, so you asked for the card or you asked for the refund to be mailed, which one?
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New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

I asked them to mail me their own visa card. Not a check
Employee TurboTax Specialist

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

Okay, did you confirm your return was efiled by going to the link in the first comment?
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New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

I did. My return was accepted and I was done with filing.
New Member

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

I really need to talk to a real person about this. Because it's asking me for a card number, but i never received it, so i do not know the number. None of those phone numbers are helpful
Employee TurboTax Specialist

It's been almost 2 months since I filed my taxes. I still have not gotten the money promised. I can not reach a real Turbo Tax person. Please help me to solve this issue.

If you requested a prepaid card, that card is issued by Greendot. According to the information I see here your personalized Turbo Prepaid Card should have been delivered 5-10 business days after ordering it. Since it has not, please call toll-free at (888) 285-4169. When the recording begins press 1, then press 2 to report your card as not received. If you have trouble with calling, you can also go to this page https://gethuman.com/contact/Green-Dot for more contact information for greendot. Some filers have had success contacting GreenDot via social media if you cannot get through the telephone system.

If you need assistance and wish to speak with a TurboTax representative, please follow the instructions in the TurboTax FAQ below.

https://ttlc.intuit.com/replies/3300041

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848 5am to 9pm Pacific.



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