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garzad24
New Member

It’s been 48 hours and I don’t have a card in my email

 
3 Replies
CarissaM
Intuit Alumni

It’s been 48 hours and I don’t have a card in my email

You should receive an email with instructions on how to create your online account. If you can’t find it, check your junk mail folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free at (888) 285-4169.

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garzad24
New Member

It’s been 48 hours and I don’t have a card in my email

I remember it saying I was approved for up to 2000, but I still haven’t had my card emailed . Did I get approved or denied . I need to know so I can stop looking for a card 

AshleyLO
Intuit Alumni

It’s been 48 hours and I don’t have a card in my email

Please see the following excerpt below to ascertain whether or not you were approved for the Refund Advance.

 

"If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

We'll email you instructions on how to set up your Turbo Card account to start spending online.

The temporary card info will work for 15 days or until you activate your physical Turbo Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.

The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.

If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision."

 

TurboTax FAQ: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

 

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