You'll need to sign in or create an account to connect with an expert.
This is what i have been doing and it worked!
Once you’ve set your language, don’t choose Option 1 (regarding refund info).
Press 2 for “For answers about you personal income taxes...” instead.
Next, press 1 for “For questions about form you have already submitted...”
Next, press 3 “for all other questions.”
Next, press 2 “for all other questions.”
When the system asks you to enter your SSN or EIN to access your account information, don’t enter anything.
After it asks twice, you will be prompted with another menu.
Next, press 2 for “personal or individual tax related questions”
Finally, press 4 for all other inquiries. The system should then transfer you to an agent.
If the IRS website says processing, this means they are working on it.
Please use this link to track your refund from the IRS
Tax Season Refund Frequently Asked Questions
How do I contact the Internal Revenue Service (IRS)?
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
berbellsc
New Member
Justholly
Level 1
77aa3cb72278
New Member
unionfan
New Member
sgrogowicz
Level 1
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.