You can reach a live tax expert during the hours of 8AM-5PM Pacific, Monday-Friday.
FAQ: How do I connect with a tax expert in TurboTax Live?
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1st you should check your return for data entry errors. this is the most common reason when you get a large tax bill.
the second most common reason is you got income that wasn't entered - maybe a 1099 for SE income. sometimes the contractor sends 1099's to the IRS but not to the recipient
If you purchased Audit Defense for your tax
return, call Tax Resources, Inc. at (877)-829-9695, or report your notice on their web site at http://intuit.taxaudit.com/. Do not contact the
IRS. Let Tax Resources contact them for you.
This is the membership email you should have gotten: https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit
Also read the member agreement at this website -https://turbotax.intuit.com/corp/auditdefense.jsp
If you did not purchase Audit Defense:
TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
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