Im trying to get a copy of my 2013, 2014 return, I paid for the 2016 Deluxe to access my info but they don't come out on my Timeline

art-san-lopez · ‎May 31, 2019

Kat · ‎May 31, 2019

Is it possible that you have more than one TurboTax account? Many users do and don't realize it. It could be that you paid to unlock the returns in the wrong account. See the info below.

https://ttlc.intuit.com/replies/3290682

If you paid for your Deluxe program in the wrong account, please contact TurboTax Customer Support for assistance. A Support rep will be able to help. Below are instructions for contacting Support during business hours.

https://ttlc.intuit.com/replies/3300041

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

View solution in original post

Kat · ‎May 31, 2019

Is it possible that you have more than one TurboTax account? Many users do and don't realize it. It could be that you paid to unlock the returns in the wrong account. See the info below.

https://ttlc.intuit.com/replies/3290682

If you paid for your Deluxe program in the wrong account, please contact TurboTax Customer Support for assistance. A Support rep will be able to help. Below are instructions for contacting Support during business hours.

https://ttlc.intuit.com/replies/3300041

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Im trying to get a copy of my 2013, 2014 return, I paid for the 2016 Deluxe to access my info but they don't come out on my Timeline