1659860
I e-filed my federal and state returns through Turbotax on April 13th. Turbotax says they were both accepted on the 13th. I have received my state refund but not my federal refund. I have not received any letters or notices from the IRS. I created an IRS account today and requested a 2019 transcript. IRS says i have not filed for 2019 and my most recent return was filed in 2018. I cannot get through to an actual person either at Turbotax or IRS. I have no idea what to do next. I tried to refile through turbotax but it doesn't give me that option. Any suggestions?
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The IRS has not completed processing your 2019 tax return so there is not a 2019 tax transcript available.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
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