Look at the Electronic Postmark Report included in the tax return when using Print Center and the option for all worksheets. It will have the date/time the tax return was transmitted and the date it was Accepted by the IRS, if accepted.
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.
This will take you back to the 2020 online tax return.
Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets
He didn't say the IRS knew it was Turbo Tax. Just that he sent it from Turbo Tax. I think The IRS must have got a tax due payment but not a retun. Or it's for another year?
You can double check your efile status here
When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?