How did the IRS say that? Did you speak to them, or are you referring to something you saw online?
Are you referring to the IRS "Where's My Refund" tool? Does it not find your information?
https://www.irs.gov/wheres-my-refund
If so, here are some tips:
- If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool. If you mailed a paper return, it won't show up in the tool for at least 4 weeks or longer.
- Be sure you enter the correct tax year, SSN, and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a summary screen.
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline, again using the figure from Form 1040, Line 35a. I've seen it work for some users when the WMR tool didn't. 800-829-1954
