IRS Acceptance E-File Status

[bja814]

We filed our state and federal taxes on 4/15/2019 at 10:53 am PT (per the electronic postmark provided).  We have recently rec'd correspondence (in Feb & Mar2020) from the IRS that they have not received our return.  Please advise how to handle this issue as I am certain we are not the first customers to which this has happened.

Thank you, Karen    

[SForrestLO]

Please ensure you did transmit your return. 

  This Turbo Tax FAQ will show you how to check your e-file status, as this is something we will not know. How do I check my e-file status? https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/00/25538