install

[mchambers1452]

after I download the version of turbo tax the download won't open. what am I doing wrong

[MindyB]

First, TurboTax 2025 Desktop requires Windows 11 (not Windows 10) or a supported macOS. If you’re on Windows 10, the installer won’t run. Windows uses a .exe installer; Mac uses a .dmg/.pkg.

Next, redownload from your Intuit account. Don’t run from the browser’s downloads bar; open your Downloads folder and double‑click the installer.

• Windows: Right‑click the installer > Run as administrator. Temporarily disable antivirus, ensure Windows is fully updated, reboot, then try again.
• Mac: Move the app to Applications before opening; allow it in System Settings > Privacy & Security if you see a gatekeeper prompt.

If you still have issues:

• Check that the file isn’t quarantined or incomplete; compare the file size to what’s listed on the download page. Redownload if smaller or if you see “download blocked.”
• If on Windows 10, use TurboTax Online instead (same features for personal returns) or upgrade to Windows 11.