IND-995

Jeffh333 · ‎February 12, 2023

I keep having my e-file rejected, the message is:

ND-995 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number.

Everyone myself, spouse and son have gotten IP-pins. They are entered correctly but keeps being rejected.

MichelleLO · ‎February 13, 2023

This will be on the CP01A letter you received in December or January for your 2022 taxes. Your IP PINs for prior tax years won't work.

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nrek · ‎April 10, 2023

I have been rejected 3 times for this reason. I thought it had been corrected with no luck. What can I do now to fix it?

MichelleLO · ‎April 10, 2023

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Support will be able to view your return to determine what could be happening with it to cause the rejection.

What is the TurboTax phone number?

@nrek

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