IND-995

Forum|Forum|3 years ago
February 13, 2023
2 replies
0 views

I keep having my e-file rejected, the message is:

ND-995 - The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number.

Everyone myself, spouse and son have gotten IP-pins. They are entered correctly but keeps being rejected.

MichelleLO

Level 15

This will be on the CP01A letter you received in December or January for your 2022 taxes. Your IP PINs for prior tax years won't work.

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nrek

Level 2

I have been rejected 3 times for this reason. I thought it had been corrected with no luck. What can I do now to fix it?

MichelleLO

Level 15

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Support will be able to view your return to determine what could be happening with it to cause the rejection.

What is the TurboTax phone number?

@nrek

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