Incorrect Refund Amount

[oliviagracexo]

I received a lower refund amount than I had expected. The refund also was deposited via a third-party company, "TPG". This has never happened before, and I have been using TurboTax for over 10 years. 

After some research, I have read that TurboTax uses this company, and WE are paying processing fees. Fees that we were not aware of, and did not consent to. 

Please remedy the situation and refund us the correct amount. 

[xmasbaby0]

Actually you did agree to it if you requested to have your fees deducted from your federal refund.  The information about the third party bank was on the screens.

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

[HopeS]

In addition to xmasbabyo mentioned, there are other reasons your refund might be less than what was shown in TurboTax. 

Other Reasons are:

1. The IRS found a discrepancy in your return
2. The IRS offset your refund

Please review the article below for additional detail.

Lower Refund

@oliviagracexo 

[Mike9241]

you are not aware only because you did not bother to read the message on the screen that told you paying with your refund would cost you $X. 

[oliviagracexo]

"Actually" @Mike9241, I know how much the processing fees were, this is why it's an issue. Please do not mansplain to me. Thanks so much for your kindness and help!

[oliviagracexo]

Excuse me? I did bother to read the fine print and the processing fees. This is why it's an issue. Thanks for your kind words, really helpful!