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Importing last year's return

I am starting 2023 taxes.  When I try to import the 2022 return (completed on line with Turbo Tax), I get a message that the file is corrupted.  Using the Tiubo Tax 2022 version, I am able to pull up a good copy.  It does not appear to be corrupted.  I have saved it as a pdf on my drive.  Ideas?

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1 Reply
Cynthiad66
Employee Tax Expert

Importing last year's return

Let's do 2 things to troubleshoot your issue:

 

First, let's clear your cookies, history and cache' then reboot the computer and try your install again.

 

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

 

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Related Information:

 

Second, let's follow the steps below to install

 

Select your situation below and follow the instructions:

 

If you used TurboTax Online last year

If you used the TurboTax Desktop software last year

If you used other tax software last year

Related Information:

Hopefully, it worked, if not please come back to this forum for further assistance.

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