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I understand how important it is to know when your refund will arrive, and I’d be happy to clarify how the 5 Days Early refund works.
Have you checked the IRS Where’s My Refund site? That’s the best place to confirm if the IRS has sent your refund.
With 5 Days Early, you have the flexibility to have your federal refund deposited into your preferred bank account 5 days earlier than the date your refund would have arrived if sent from the IRS directly. The fee is taken out of your refund amount only if delivered at least 5 days early."
Once the IRS approves your refund, TurboTax will be notified and we’ll attempt to transfer your refund to your bank account. TurboTax will then send you an email letting you know if we were able to successfully deliver your refund 5 Days Early or if we were unable to expedite your refund. If we were successfully able to deliver your refund 5 Days Early, you can expect to see your refund in your bank account the same day you received an email from us.
If we were unable to expedite your refund, your refund will be delivered by the date provided in the IRS Where’s My Refund site and you will not be charged for 5 Days Early. You will also see a notice that “We could not expedite your refund. No 5 day early fee was charged” as part of your TurboTax refund tracker.
If the IRS Where's My Refund site gives you a date, and "5 days early" is not available, you should get your money on the IRS date, but I would not be surprised if it takes 1-3 extra business days. The problem is that SBTPG bank is getting your refund from the IRS and they have to turn around and send it to your regular bank. They claim to do it the same day, but ACH transfers can take up to 3 days depending on the sending bank, the receiving bank, and the ACH system itself.
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