If I received an email saying my return us coming but it's not being deposited will a check come instead?

[reecie14]

I received the email two days ago. I got one refund but I thought they took the other one. I'm confused.

[Bsch4477]

The IRS doesn’t send emails. Who sent it and exactly what did it read?

[xmasbaby0]

What email?   The IRS does not email you, and neither does your state email you to say your refund is coming.  Are you referring to that email that TurboTax sent after you e-filed that says your refund is "on the way"?  That is just a marketing expression.   When you e-file, you get an email from TT that says your return has been transmitted and then you get another email that says whether the e-file was accepted or rejected.   After that, TurboTax gets no more information at all from the IRS.  TT never knows if or when your refund will be issued to you by the IRS.

You have to track your refund on the IRS refund site.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund earlier than late February.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds...

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

[reecie14]

Intuit sent me the email. I didn't receive anything from the irs saying they took it. Intuit charged me and it said it was all of my refund. The Irs sent a paper saying the same thing but other than that I left it alone. This is the second email I got saying they were sending me my money. 

[xmasbaby0]

We cannot see or access any sort of email you received.   We do not know what your email said.  

What do you mean by this:

"Intuit charged me and said it was all of my refund."

And this:

"The IRS sent a paper saying the same thing but other than that I left it alone."

What "paper" did the IRS send you?  Did it have a letter number on it?  And by "left it alone" do you mean you did not respond to a request for information from the IRS?

Again------the IRS does not email you.  We do not understand the source of the email you are talking about.

"This is the second email I got saying they were sending me my money."

And....TurboTax never knows if the IRS is issuing your refund.  The IRS tells TT nothing after your return has been accepted for processing.

You need to track your refund on the IRS refund site or call the IRS for information.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[reecie14]

When I filed, intuit charged me for their services. Because my refund was a small amount once intuit took their cut nothing was left.. The email came from intuit not irs. Didn't say the irs emailed me. I said they sent a letter confirmation that I got a refund and they paid intuit. 

[reecie14]

Now intuit is emailing me saying they are trying to send me my refund. Even on my account it doesn't say I was refunded yet but I was. I'm confused thought this would help. I'll call them in the morning. 

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday