If I filed my refund for last year and it said both my federal and state got accepted why haven’t I got a check in the mail and when I call the irs they have no records?

[xmasbaby0]

Better check again to see if your 2018 returns were accepted.

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Look at your account for the 2018 returns.  Does it say "accepted" there?  Or does it say "rejected", ready to mail" or "printed?"  If it says anything other than "accepted" it was never filed at all.  "Ready to mail" means YOU have to mail it --- TurboTax does not mail it for you.

If the returns were accepted then you have to follow up with the IRS yourself to see what happened.  TurboTax does not receive any information after a return has been filed and accepted, nor can TurboTax contact the IRS on your behalf.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.