turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I Would like to request a refund or a reprocessing. I signed up for FREE tax filing only to be sold a package at the end. I could not file without paying for a service

I've had a horrible experience

Using your product. I went through all of the screens clicking "I do not want to upgrade, I would like to file for free" Once I get to the final screen I now have no option but to upgrade? I just spent 2 hours doing my taxes supposedly for free only to find I was misled. I Would like to request a refund or a reprocessing. I will never use this service again if I cant get the free features I was sold. Extremely unfair. Tax day is tomorrow, I had no choice but to pay with my credit card due to timing and not being allowed past the charges screen

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
JessicaM2
New Member

I Would like to request a refund or a reprocessing. I signed up for FREE tax filing only to be sold a package at the end. I could not file without paying for a service

I am sorry that you had a poor experience. To answer any questions regarding billing issues, you will need to contact our TurboTax phone support. They can review your charges and assist you further.

https://ttlc.intuit.com/replies/3300041



message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies