I was keep rejected for 3 times. what's wrong with Turbotax, Why I can't change my selection?

[MASHIRO]

I got reject code F8962-070. 

I don't receive1095a and I have Medicaid. 

I tried to delete form 8962 as well. I revised it 3 times.  Now I found the reason is that Turbotax didn't allow me to change my wrong selection. I can't change my selection with the 1095A form part.

Every time I went back to check my selection, it shows as the picture below:

I tried to change it to No. But it didn't work. What can I do now?

I already paid $139 and I can't change to another online service. 😓

[MaryK4 · Accepted solution]

There was an update with available information on Error Code F8962-070  today.  The IRS is rejecting returns with this code because they believe you or someone on your return had insurance through the marketplace. Since you did have insurance through the marketplace in 2019, you may still just be on their list.

You can try to enter $1 for the 1095.  This will not affect anything on your return, but having the form there may get the IRS to accept your return.  To do this take the following steps:

1. Click Deductions and Credits
2. Scroll down to Medical and Click Show More
3. Click Start or Revisit next to the ACA
4. As you walk through the questions, you will be asked if you received a 1095-A.  If you did NOT, click YES.
5. Enter 0's for the Marketplace identifier and Policy number.
6. Enter $1 for January monthly premium amount and SLCSP
7. Walk through to the end and submit your return.