I was charged in error for Efiling my state return. How do I have this charge reverse?

[Critter]

When using the ONLINE programs there is no fee to efile the fed or state returns ... the fee is for the use of the program to complete a return that can be filed even if you mail in the return. 

[pjm930]

This is the first return I have done. The first State return is to be free for Fed and state.

[VolvoGirl]

@pjm930   Sounds like you are using the Desktop program.

In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.  

Box says Federal Returns & Federal E-File plus State Returns.  It does not say state efile is included.  It also says on the back of my CD case in the comparison chart....

1 state product via download (print free  or efile for $19.99 each) prices subject to change without notice.

And click on 1 state download on Deluxe or above on the Desktop CD/Download page.  Then in the pop up box scroll down to the very bottom.

https://turbotax.intuit.com/personal-taxes/cd-download/