If my tax refund already hit my prepaid card but i never received my turbo tax prepaid card and i requested to be sent a new one will my refund automatically transfer?

[HeatherPLO · Accepted solution]

If it has already hit the card account, but you did not receive it, more than likely your refund will be mailed via check.  The reason for this, is the IRS has no way of knowing that the account information was changed over after the refund disbursement took place.  And for security reasons, we would not keep that card active in case it ended up somewhere else.  

[staywonderful123]

So if the irs doesnt know my account info changed and I never received my card how will they know to send me a check instead? Do i need to get a hold of them. How will I get my state refund if it was suppose to be via prepaid visa card.

[HeatherPLO]

If they send it to the account and the account is closed they will get a "notification" and the funds will be returned to them.  This will trigger the paper check.  Your state refund will be handled the same way.

[staywonderful123]

But if they already sent it to my account and the card shows my federal was deposited how will a check be sent. I'm just very confused and wondering when and how I will get my money. Turbo prepaid says another card is on the way since I never received the first one so what happens when the second comes do I activate it or wait for a paper check.

[jfrancis1077]

How did you let them no you didn't receive the first one? I didn't get mine either.

[staywonderful123]

Mine came in yesterday... I called and selected the option i never received mine last week and they had a another sent to me

[myndidevenger]

What number did u call my money has been sitting there  because i still don't have my card

[e23smommy]

I still do not have my card yet either yet the refund has been deposited to it. I find that extremely odd and I really depended on this and the date it said it would be deposited (which was accurate) however the card is lost in translation...??

[latoyarogers911]

My account says my federal was released to my card....I never received the card...I ordered a 2nd card.....waiting on that one now.....I'm so confused

[e23smommy]

This is ridiculous

[alteredobsession]

I also never recieved my first card, filed in early march. wait and wait and wait some more. nothing. called every number I could find and its just an automated system that dosnt work or netspend that says they dont have an account for me. Finally find a number to order a new card, been 2 weeks since. And still nothing. I have 3k in my account supposedly justg sitting there that I deperately need. Getting kinda pissed about it.

[cvickers1988]

I filed about a month ago, refund sent to my card on April 7th, still have not received a card. I requested a new one on the 8th...nothing yet. This is ridiculous!! For whomever had to request a second card did it take longer than 7 business days??

[jal2417]

This also happened to me it has been 4 months ? Did anyone ever get there refund?

[lovell1951]

I've never been so frustrated in all my life. Once I get my refund, I will never use this again. IRS says they deposited funds to my bank account. Not possible as they were never given bank information.  They were instructed to send it on the card. The card has never arrived. So now what??????