Online preparation and e-filing for 2017 is permanently closed. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time.
To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.
If you did not pay the 2017 TurboTax online account fees, you will need to purchase and download the 2017 desktop editions to complete your return.
How do I finish a prior-year return that I started in TurboTax Online?
If you started your 2015, 2016, or 2017 return in TurboTax Online but didn't finish it before the shutdown, you can always start over in the TurboTax CD/download software, available for purchase at TurboTax.com.
You can also transfer your incomplete return to the CD/download software if you don't want to start from scratch. Here's how:
If you did pay the 2017 TurboTax online account fees, then you will need to contact TurboTax support to have them push a copy of the desktop edition to your download account.
Use the following TurboTax website to contact TurboTax customer service/support. Support is open from 5am to 5pm Pacific time (8am to 8pm Eastern time) M - F. Submit your question/problem during business hours and then use the options for either Chat or Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -