I started filing my taxes through TurboTax Online I stopped and bought the software version. My state I get 0 refund for state Why? Online I get a refund no info changed

[CassLO]

As you are working through your tax return the refund meter will show your refund amount so far, according to what has been entered.

Why did the TurboTax Refund Meter change after filing?

If this is not the case, I would suggest double checking the information is identical to what was entered on the "Online Version".

[burkland24]

Mine is doing the exact same. Online it constantly adjusts, but the store bought version never changes from. The federal is the exact same amount on both.

[Odetenys]

I started  filling my taxes through Turbo Tax Online before I realize I couldn't enter the license code from the CD I bought at Costco. I contact Turbo Tax and was advised to pay $170.00, for the tax preparation online, and I got   refund case number and I was guaranteed I would get the refund. I didn't get the refund. I paid twice for the same service.

[CarissaM]

Unfortunately we are unable to access your account within this public forum. 

For any product refunds you would need to contact customer support by clicking here.