I received a letter from the IRS saying they do not have my tax information on their computer system. They do not answer any of my calls what can I do??

[xmasbaby0]

Does the IRS say that you did not file your tax return?  Or do they say you did not PAY your tax due?   It would be quite odd for the IRS to send you a letter at this time of year to say they have not received your 2024  Form 1040 yet.   Did you file a tax return --- but not pay your tax?  Your only proof that you paid is your own bank or credit card record.

DID YOU E-FILE?

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

[fanfare]

IRS has changed the prompts on main phone number.

New procedure --
While robot is giving you options, interrupt with "I need to speak to an agent"
When it asks for your reason,
Say "Account Management".

You will get another long spiel, and then the option to hold or be called back when agent is ready.

@Lakandy3031