I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.

karenclauda · ‎November 11, 2025

I can’t get help through live chat or on the phone. I can’t talk to an actual person to save my life. I’m beyond angry.

xmasbaby0

First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.

https://www.irs.gov/refunds

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

What is Refund Processing Service?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Expert does your taxes

Do it yourself

Resources

Support

I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.