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You have to sign onto your online account using the exact same user ID you used to create the account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Just send me a copy of my 2018 Tax Return
Only you can download your return. Turbo Tax cant send it to you. Only you can access your account and return.
Try printing from the Print Center
Log back in your TurboTax account and "add a state" to open the return back up (you are not really adding a state, just to open it back up), then
Click on Tax Tools on the left side of the online program screen.
Then click on Print Center.
Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets
How to save the PDF
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