@ duggerzach wrote:
I am trying to request a refund but it says my order number is in incorrect format
You can discuss your issue with TurboTax Customer Support.
Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.
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Or use this contact form:
Does your unconditional 60-day money-back guarantee also apply to the mobile app?
No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products which are installed on computers and laptops.
Per our Terms of Service for the mobile app:
You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.