I’m getting ran in a loop between turbo tax cross river and irs due to an amended return

[reynadevin28]

I amended my tax return back in march because I had put the wrong bank info and I had to switch the address to because I don’t get mail at my physical address I’ve been waiting and waiting got a peice of mail saying that my money has been sent to crossriver bank I call cross river they say my check should have been received by now had them reissue a check and still haven’t received it and it’s been weeks now

[mesquitebean]

I believe Cross River Bank can be involved most commonly if one originally chose the "up to 5 days early" refund offer.  Nothing account specific can be handled in this user community forum.

If you're using Free Edition as shown in the tag underneath your question, you probably won't be able to get free phone support, but you can directly message a TurboTax support agent if you use one of these social media:

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax

If you end up not getting help, you can contact the liaison in the office of the president of Intuit for assistance.

The contact form and a box for explanation of your issue is here:

https://www.intuit.com/company/contact/office-of-the-president/